Effective Date: 2023
Last Updated: 02-18-2026

Master Excavation and Master Rooter Services (“we,” “our,” or “us”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://masterexcavation.com or interact with our services.

1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Name

  • Phone number

  • Email address

  • Service address

  • Appointment details

  • Any information submitted through website forms

  • Technical information such as IP address, browser type, and device information

2. How We Use Your Information

We use your information to:

  • Schedule and manage service appointments

  • Provide customer support

  • Send service-related updates

  • Respond to inquiries

  • Improve our website and services

  • Communicate with you regarding requested services

We only use your information for legitimate business purposes related to the services you request.

3. SMS/Text Messaging Communications

If you provide your phone number and explicitly opt in through our website forms, you consent to receive SMS messages from Master Excavation and Master Rooter Services related to your services.

These messages may include:

  • Appointment reminders

  • Service confirmations

  • Account notifications

  • Service-related updates

Message frequency varies. Message and data rates may apply.

You may opt out of all SMS communications at any time by replying STOP to any message. After opting out, you will receive no further SMS messages from us unless you opt back in.

For assistance, reply HELP to any message or contact us at:

Email: dispatch@masterexcavation.com
Phone: (208) 884-4777

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Messages may also include informational and promotional content such as sales, coupons, specials, and service offers.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your browsing experience and improve website functionality.

You may adjust your browser settings to disable cookies; however, some website features may not function properly if cookies are disabled.

5. Data Sharing and Disclosure

We may share information only with:

  • Service providers necessary to operate our business (such as scheduling or CRM software providers)

  • Legal authorities if required to comply with applicable laws or legal processes

We do not sell, rent, or trade personal information to third parties.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the Internet is completely secure.

7. Your Rights and Choices

You may request to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your personal information

To make a request, contact us at:

dispatch@masterexcavation.com

We will respond to requests in accordance with applicable law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Information

Master Excavation
Meridian, Idaho

Phone: (208) 884-4777
Email: dispatch@masterexcavation.com